Traverse integrated an in-house selling system with Amadeus for a Nordic tour operator

Traverse integrated an in-house selling system with Amadeus for a Nordic tour operator

  • Situation

A major Nordic operator had a learge team of data loaders managing Amadeus GDS.

This was massively error-prone. They could not get the customer data loaded quickly enough to ensure that customer flights were not impacted.

  • Change

Traverse absorbed the massive complexity of splitting PNRs and integrating selling system data with the GDS.

  • Result

Error rates were reduced massively. The process was stabilised and the customer experience was not impacted or delayed.